Frequently Asked Questions (FAQs)
Aircon service questions, answered
We’ve compiled answers to the most common questions our customers ask. Don’t see what you’re looking for? Contact us. We’re happy to help!
- 1 Monday to Saturday, eight until six. Home service appointments, so the slot is a visit to your house rather than a counter you come to.
- 2 Next day in most of the areas we cover. Send the form and we confirm the date, the time slot and which technician is coming.
- 3 One to two days through March to May. The hot months are when everybody calls, so booking early is worth more then than at any other time of year.
- 4 Same day only if somebody is free. It happens, and it is not something to count on. If the room matters today, say so in the form and we will tell you honestly.
What are your service hours?
We offer home service appointments Monday to Saturday, from 8:00 AM to 6:00 PM. For urgent needs, early booking is highly encouraged.
Which areas do you serve?
We currently provide home aircon services in Pampanga and Bataan, including nearby barangays and municipalities. Contact us to confirm if we cover your area.
How do I schedule a home visit?
You can:
- Book online through our website
- Message us on Facebook
- Call or text our hotline
Once scheduled, our team will confirm your date, time slot, and assigned technician.
How soon can you come to my home?
- For most areas in Pampanga and Bataan, we offer next-day home visits.
- During peak months (March–May), allow 1–2 days lead time.
- Emergency services may be available on the same day, subject to technician availability.
Do I need to pay a down payment?
No down payment is required for standard services. Full payment is made after the job is completed and approved by you. For installations or bulk work, a partial deposit may be requested.
What should I prepare before your technician arrives?
Please:
- Ensure the aircon unit is accessible
- Provide access to a nearby water source and electrical outlet
- Make space for cleaning tools (especially for split-type units)
We’ll handle the rest, including cleanup after service.
Do you provide official receipts or service reports?
Yes, we issue service reports, and ORs are available upon request for every completed job.
What if my aircon needs parts replacement?
Our technician will:
- Diagnose the issue during the visit
- Show you the faulty part (if applicable)
- Provide a quote and get your approval before replacing anything
We only use quality and brand-compatible parts.
Can I supply my own aircon unit or parts for installation?
Absolutely. We can install customer-supplied units and accessories. Just let us know in advance so we can prepare the proper tools and materials.
Do you offer regular maintenance or contracts?
Yes, we do preventive maintenance for homes, apartments, and commercial spaces. That means regular cleaning, check-ups, and priority scheduling. Ask us for a quote based on your unit count.
If the question was really about which job you need, the service list is the shorter route.
Still not answered?
Send the question and someone who does the job will answer it. If it is urgent, text us instead.
Monday to Saturday, 8:00 AM to 6:00 PM. Sundays by special appointment only.